We ship from multiple international warehouses to ensure the fastest delivery. Shipping origin may vary depending on product availability and destination.
How long does shipping take?
Shipping times typically range between 7–12 business days, depending on your location. You’ll receive a tracking number as soon as your order ships.
How do I track my order?
Once your order is shipped, we’ll email you a tracking number and link. You can also track your order from our Track Order page.
What if I need to change or cancel my order?
If you need to make changes, contact us within 12 hours of placing the order. After that, the order is likely already processed and shipped.
Do you offer returns or exchanges?
Yes, we offer a 30-day return policy. If you're not satisfied with your purchase, you can return it for a refund or exchange. Learn more on our Refund Policy page.
Is my payment information secure?
Absolutely. We use secure SSL encryption and trusted payment gateways to ensure your personal information stays safe.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and most major debit/credit cards.
Can I get support if I have an issue with my order?
Yes! Just email us at support@xokomo.com or use the Contact Us form on our website — we’re here to help.
